Privacy
Policy
1. About this policy
This policy explains how ShowVista Entertainment Group [legal entity name and ABN TBC] ("ShowVista", "we", "us") collects, uses, shares and protects your personal information when you visit rideskyvista.com.au, buy tickets, contact us or attend SkyVista events.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy covers:
the website rideskyvista.com.au and any online ticket sales
SkyVista events
our SkyVista social media pages, emails and other communications
By using our website or attending our events, you acknowledge this policy.
2. Information we collect
We only collect information we need to sell tickets, run our events and communicate with you.
| Type | Examples | When we collect it |
|---|---|---|
| Contact details | Name, email address, phone number, postcode | Buying tickets, contacting us, subscribing to updates |
| Booking details | Tickets, ride tokens, gondola bookings, date and time of visit | Buying tickets online or at the Box Office |
| Payment information | Card type and transaction reference | Purchases (card numbers are handled by our payment provider, not stored by us) |
| Enquiries and feedback | Messages, complaints, survey responses | Contacting us or responding to a survey |
| Website and device data | IP address, browser type, pages visited, referring site | Using our website (see Cookies and analytics) |
| Images and video | Photos and footage of the event and attendees | Attending SkyVista events (see Photography and filming) |
| Business and media contacts | Name, organisation, role, social media handle | Working with us as a supplier, partner, creator or media contact |
3. How we use your information
We use your information to deliver your SkyVista experience and run our business.
Process ticket, token and gondola bookings and send confirmations
Contact you about your booking, including changes due to weather, safety or operational reasons
Respond to enquiries, feedback and complaints
Keep our events safe and secure, and manage incidents
Improve our website, events and customer experience
Promote SkyVista and ShowVista events, where you have agreed to receive marketing
Meet our legal, insurance and regulatory obligations
Marketing
We will only send you marketing emails or SMS if you have opted in or where the law otherwise allows. Every message includes a way to unsubscribe, or you can contact us at any time. We comply with the Spam Act 2003 (Cth).
We never sell your personal information.
Automated decisions
We do not use computer programs to make decisions about you that could significantly affect your rights or interests. If this changes, we will update this policy to explain what information is used and what kinds of decisions are made.
4. Cookies and analytics
Our website uses cookies and similar tools to work properly, understand how it's used and measure our advertising.
Essential cookies keep the site and ticket checkout working.
Analytics tools (such as Google Analytics) [TBC] show us which pages are visited and how people find us, using mostly de-identified data.
Advertising pixels (such as Meta and TikTok) [TBC] help us measure our ads and show SkyVista ads to people who've visited our site.
You can block or delete cookies in your browser settings, though parts of the site may not work as expected. You can also opt out of Google Analytics using Google's browser add-on, and manage ad preferences in your Meta and TikTok account settings.
5. Photography, filming and CCTV
SkyVista events are public spaces where photos and video may be taken for promotional and security purposes.
Our photographers, videographers, media partners and invited content creators may film or photograph the event. You may appear in this content, which we may use on our website, social media and advertising.
If you'd prefer not to be photographed, let the photographer know. If you appear in published content and want it removed, contact us, and we'll take reasonable steps to remove it.
We will seek a parent or guardian's consent before featuring an identifiable child as the focus of promotional content.
CCTV operates on site for safety and security. We access footage only when needed, for example to investigate an incident, and may share it with police or authorities where required by law.
6. Who we share your information with
We only share personal information with others who help us deliver our events and services, or where the law requires it.
Ticketing and payment providers to process bookings and payments
Website, hosting, email and IT providers that store data or send messages on our behalf
Marketing and analytics platforms such as Google, Meta and TikTok
Event partners, such as the City of Perth, where you've booked or engaged through a joint event
Insurers and professional advisers, for example after an incident or claim
Police, emergency services and regulators where required or authorised by law
Our service providers may only use your information to provide services to us.
Overseas disclosure
Some of our providers store or process data outside Australia, including in the United States and other countries where their servers are located. We take reasonable steps to make sure these providers handle your information in line with the Australian Privacy Principles.
7. Security and retention
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure.
Access to personal information is limited to staff and providers who need it.
Card payments are processed by our payment provider over secure, encrypted connections.
We keep information only for as long as we need it for the purposes above or as required by law (for example, tax and incident records). We then securely delete or de-identify it.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
8. Access, correction, complaints and contact
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by contacting us.
Access and correction
We'll respond within 30 days. We may need to verify your identity first. If we can't give you access, we'll explain why in writing.
Complaints
Please contact us with details of your concern. We'll acknowledge it within 7 days and aim to resolve it within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
ShowVista Entertainment Group Email: hello@rideskyvista.com.au
Phone: 1300 558 440
Changes to this policy
We may update this policy from time to time. The latest version will always be on rideskyvista.com.au, with the date it was last updated.